We ship to all locations within Australia, New Zealand, Canada and the United States.

Shipping costs within Australia are $10 for regular post and $15 express. Shipping costs to New Zealand are $15 regular post and $25 express. Shipping costs to the United States and Canada are $20 standard and $30 express. Unfortunately we do not currently ship elsewhere internationally, however if you would like to place an order to an international address, please contact us via orders@sobii.com.au and we will can provide you with a custom shipping quote.

We will send you a confirmation email as soon as your order leaves our warehouse, so that you can track your order all the way to your door. Orders of multiple items may be shipped in separate packages. In these instances we will provide you with all tracking numbers applicable.

Please allow 2-3 days for your order to be processed and shipped from our warehouse. Please note the processing times may be delayed around peak times or sales periods, however we will always do our best to communicate this to you. All orders are shipped via Australia Post, of which you can choose regular or express delivery at checkout.

Once the order has been placed we are unable to change the delivery address. If you have made an error in completing the delivery address, please contact us immediately and we will do our best to accommodate your request. Please note the onus is on the customer to check the delivery details are correct.

Once you place an order it is not possible for us to modify the order. If you wish to add to the existing order you will need to place a new order. Once an order is placed you will not be able to remove items from the existing order.

We are not able to combine shipping for two separate orders. Each order will be sent out individually. 

All orders are processed automatically and we are unable to delay shipping times.

Once you place an order it is not possible for us to complete any cancellation requests. However you may return the order in its original condition back to us for a credit note within 7 days of receiving the order (please see conditions for return). Return shipping of the cancelled order will be at your own expense.

We understand everyone changes their mind sometimes and things don't always fit - any full priced items can be returned for a credit note. Please note we do not accept returns on sale items. We do not offer exchanges or holds for different sizes.

Conditions for return:

Returns must be made within 7 days of receiving your order.
Item/s must be in original condition, tags still attached and packaging included.
Item/s must not be worn, damaged, altered or washed.
Return shipping will be made at the cost of the buyer.

Once we have received your package into our warehouse, please allow up to 7 days for your credit note to be processed. Once your credit note has processed, you will receive an email with your credit details and terms of use.

If you have received shipment of an incorrect item, please email us as soon as you receive your delivery.

If you have received an item with a fault, please email orders@sobii.com.au within 14 days of receipt. Please include a brief description, and pictures of the fault. Upon inspection, if we deem the product to be faulty, you will be issued with a refund and we will organise the return of the product. Items that are damaged as a result of wear and tear will not be deemed as faulty.

Please email orders@sobii.com.au to receive return information. 

Sizing information is provided on each individual item. For all sizing enquiries, please email hello@sobii.com.au.

This Privacy Policy describes how sobii.com.au collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. we will only collect and use your personal information as outlined below. by visiting our site, you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.

COLLECTION OF INFORMATION
When you create an account, place an order or register for a service offered by Sobii, we may collect personal information including your name, email address, phone numbers, home address, shipping and billing addresses so that we can process and fulfil your order. Correspondence (including email) may also be collected and stored, particularly in regard to sales, support and accounts.

USE OF INFORMATION
All details collected by Sobii are required for us to provide you with a personalised shopping experience and may be used in some/all of the following ways:

To improve our products and services.
Fulfil and deliver your orders and manage your account.
Update you on the delivery of the product and for customer support purposes.

We may also use your personal information to send you marketing updates and promotional offers. If you no longer wish to receive communication from us, you may unsubscribe at the bottom of our newsletter emails. We do not sell, share or trade personal information collected online with third parties. In exceptional circumstances we may be required to disclose personal information to a regulatory body only where there is a legal obligation to do so.

CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement. We reserve the right to modify and change the privacy statement at any time, so please review it frequently.

CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@sobii.com.au.