We ship to all locations worldwide. Shipping costs within Australia are $10 for regular post and $15 express. We offer free shipping Australia wide for orders over $150. Shipping costs to New Zealand are $12.50 regular post and $25 express. We offer free shipping to New Zealand for orders over $200.

We will send you a confirmation email as soon as your order leaves our warehouse, so that you can track your order all the way to your door. Orders of multiple items may be shipped in separate packages. In these instances we will provide you with all tracking numbers applicable.

Please allow 2-3 days for your order to be processed and shipped from our warehouse. Please note the processing times may be delayed around peak times or sales periods, however we will always do our best to communicate this to you. All orders are shipped via Australia Post, of which you can choose regular or express delivery at checkout.

Once the order has been placed we are unable to change the delivery address. If you have made an error in completing the delivery address, please contact us immediately and we will do our best to accommodate your request. Please note the onus is on the customer to check the delivery details are correct.

Once you place an order it is not possible for us to modify the order. If you wish to add to the existing order you will need to place a new order. Once an order is placed you will not be able to remove items from the existing order.

We are not able to combine shipping for two separate orders. Each order will be sent out individually. All orders are processed automatically and we are unable to delay shipping times.

Once you place an order it is not possible for us to complete any cancellation requests. However you may return the order in its original condition back to us for a credit note within 7 days of receiving the order (please see conditions for return). Return shipping of the cancelled order will be at your own expense.

We understand everyone changes their mind sometimes and things don't always fit - any full priced items can be returned for a credit note. Please note we do not accept returns on sale or faulty items.

Conditions for return:

• Returns must be made within 7 days of receiving your order.
• Item/s must be in original condition, tags still attached and packaging included.
• Item/s must not be worn, damaged, altered or washed.
• Returns will be made at the cost of the buyer.

Please email orders@sobii.com.au to receive return information.

If you believe you have received a faulty item, please contact our customer service team at orders@sobii.com.au ,and include photos of the item and a description of the fault.

For any sizing enquiries, please refer to the individual product description, or email hello@sobii.com.au.

You can view our privacy policy here.

You can view our Terms of Service here.

For general enquiries, please email hello@sobii.com.au. For order enquiries, please email orders@sobii.com.au. Alternatively, please use the contact form on our contact page, here.